The story about the person getting such a response for season-tickets boggles my mind.
UConn should be doing what every team, pro and college, is doing with people who want season tickets nowadays- waiting on them hand and foot, making sure they understand how much their support is appreciated.
I feel like they think that because they've been doing this ten years, because Michigan and MIGHTY MARYLAND are coming this year, that they've got everything figured out.
What they should have done? Apologize profusely for the computer issues, get the person's contact info, and reach out to them first-thing Monday to hammer out specific details on a seat location. Encourage them to sit around several sections, maybe send a ticket rep with them to write down places they liked, then see what's available when the computers work and make it happen. And maybe you promise a new logo t-shirt as a "sorry for the hassle" thing.
But instead, this is what you get. Turning away people who willingly want to buy season tickets for a boring program, with no buzz, that's down A THIRD in season ticket sales over the last few years.
I really think tickets/marketing look at the Spring Game as a chore and inconvenience.
That mentality is the problem. Has been for far too long.