Whiny Help Desk guys (oh excuse me, Electronic Information and Communication Technician) irate me to no end.
Granted, most current college educated professionals have more than a decent working knowledge of the usual software and are far more educated than the preceding generation, but SNL develops skits off of stereotypes. Stereotype wouldn't be stereotypes unless there were at least a modicum of truth to them. If 90% of IT professionals acted with slightly less condescension of
Nick Burns, there would be as much disdain for the profession.
On the other hand, end users should really recognize that spending more time in the basement than Tweeters from West Virginia hopped up on moonshine is no way to sharpen interpersonal skills.