seat selection process

[John]

So you renewed your season tickets by the July deadline but when you went into look @ moving the season ticket seat you had last year - they were already selected by someone else (or just not showing as available because they are already reserved by you and blocked out in the app)?

Yes, renewed long before the deadline. Our selection time is in about an hour - I've logged in and our seats from last year are already marked as gone and we have to move back 4 rows to stay in this section. We had hoped to either get the same seats or move up a row or two (which always happened with the old system). It's BS. UConn, this is why people scrap the idea of season tickets and just cherry pick games on the open market. You are no longer selling a premium product, you cannot SCREW your fans like this.

 

[huskymedic]

Yes, renewed long before the deadline. Our selection time is in about an hour - I've logged in and our seats from last year are already marked as gone and we have to move back 4 rows to stay in this section. We had hoped to either get the same seats or move up a row or two (which always happened with the old system). It's BS. UConn, this is why people scrap the idea of season tickets and just cherry pick games on the open market. You are no longer selling a premium product, you cannot SCREW your fans like this.

Hmmm... I could have sworn that w/ football - current seats were protected and then I had the opportunity to see what was open if I wanted to move somewhere else (ended up staying in same seats I had for decade+)... guess it's different for basketball (because of two facilities?)

 

[gampelcrazies]

Yes, renewed long before the deadline. Our selection time is in about an hour - I've logged in and our seats from last year are already marked as gone and we have to move back 4 rows to stay in this section. We had hoped to either get the same seats or move up a row or two (which always happened with the old system). It's BS. UConn, this is why people scrap the idea of season tickets and just cherry pick games on the open market. You are no longer selling a premium product, you cannot SCREW your fans like this.

Then the old system must have been screwing my dad and others. He's been a season ticket holder/donor for 30+ years. Today he finally got seats he wanted. Wish it worked out for you. What section were you for XL?

 

[John]

Then the old system must have been screwing my dad and others. He's been a season ticket holder/donor for 30+ years. Today he finally got seats he wanted. Wish it worked out for you. What section were you for XL?

215, row E, seats 1 & 2. GONE.

 

[gampelcrazies]

215, row E, seats 1 & 2. GONE.

I know why this happened. Talked to my rep at the beginning of the week. Lots of donors who were sitting behind the basket moved up to center court in the upper deck for both Gampel and XL.

 

[John]

Hmmm... I could have sworn that w/ football - current seats were protected and then I had the opportunity to see what was open if I wanted to move somewhere else (ended up staying in same seats I had for decade+)... guess it's different for basketball (because of two facilities?)

Yes, with football we had our old seats protected and could shop for better (but with the ability to just pick what we already had if not happy). With BB it appears everything is wide open and it's like a free-for-all.

 

[John]

I know why this happened. Talked to my rep at the beginning of the week. Lots of donors who were sitting behind the basket moved up to center court in the upper deck for both Gampel and XL.

it shows. UGH.

to be honest we were hoping for another small upgrade (happens every year) but I would have been happy with same seats.

 

[gampelcrazies]

it shows. UGH.

to be honest we were hoping for another small upgrade (happens every year) but I would have been happy with same seats.

I feel you

 

[Excalibur]

Yes, renewed long before the deadline. Our selection time is in about an hour - I've logged in and our seats from last year are already marked as gone and we have to move back 4 rows to stay in this section. We had hoped to either get the same seats or move up a row or two (which always happened with the old system). It's BS. UConn, this is why people scrap the idea of season tickets and just cherry pick games on the open market. You are no longer selling a premium product, you cannot SCREW your fans like this.

You appear to be an outlier . . .

 

[Excalibur]

I know why this happened. Talked to my rep at the beginning of the week. Lots of donors who were sitting behind the basket moved up to center court in the upper deck for both Gampel and XL.

Which is further proof that the system works. Before, The athletic department made assumptions about which seats were better that did not reflect the believfs of a majority of the fans. I was frustrated with those assumptions on multiple occasions.

 

[John]

You appear to be an outlier . . .

I'm not sure, but still feel screwed over.

 

[John]

Which is further proof that the system works. Before, The athletic department made assumptions about which seats were better that did not reflect the believfs of a majority of the fans. I was frustrated with those assumptions on multiple occasions.

I can appreciate that, but they should not be bumping long-time ST holders in the process.

 

[Vuce]

I had that exact conversation with my peeps todays about whether we would take lower level toward the end zone or upper level mid court. Will be interested to see what is left on Monday morning

 

[husky429]

28th here. I must be a cheap turd haha. Forgot to order until pretty late too

 

[Excalibur]

I can appreciate that, but they should not be bumping long-time ST holders in the process.

So they should have continued to screw over other long term season ticket holders, who appear to have donated more or had tickets for longer?

 

[John]

So they should have continued to screw over other long term season ticket holders, who appear to have donated more or had tickets for longer?

they should have infilled around existing seats. Outlier or not, you're going to start hearing more and more stories like mine. No worries, when they're drawing the way they draw, single game tickets are easy to get and probably cheaper long run than this ST bs.

Edit: Ok, made my selection. The actual selection website is easy to use, good job on that. AD Dave will be getting a letter about this though, I'm very unhappy.

 

[Guapo]

So they should have continued to screw over other long term season ticket holders, who appear to have donated more or had tickets for longer?

Hey man, you can think that the new system is better AND understand why this guy is upset

 

[husky429]

Yes, renewed long before the deadline. Our selection time is in about an hour - I've logged in and our seats from last year are already marked as gone and we have to move back 4 rows to stay in this section. We had hoped to either get the same seats or move up a row or two (which always happened with the old system). It's BS. UConn, this is why people scrap the idea of season tickets and just cherry pick games on the open market. You are no longer selling a premium product, you cannot SCREW your fans like this.

they should have infilled around existing seats. Outlier or not, you're going to start hearing more and more stories like mine. No worries, when they're drawing the way they draw, single game tickets are easy to get and probably cheaper long run than this ST bs.

Edit: Ok, made my selection. The actual selection website is easy to use, good job on that. AD Dave will be getting a letter about this though, I'm very unhappy.

You're obviously frustrated, I would be too. But I think you can understand that certain people who used to be forced baseline lower bowl, which were considered "better" seats but actually suck, would move to sideline. This will make some people unhappy when they are displaced higher, unfortunately.

Uconn is in the money making business. People who donate more go first and get better seats. It's the nature of the beast.

Personally, my favorite seats are upper bowl, fourth or fifth row. I like to see the nuances of offensive and defensive sets.

Celts courtside wasn't bad that one time though

 

[John]

You're obviously frustrated, I would be too. But I think you can understand that certain people who used to be forced baseline lower bowl, which were considered "better" seats but actually suck, would move to sideline. This will make some people unhappy when they are displaced higher, unfortunately.

Uconn is in the money making business. People who donate more go first and get better seats. It's the nature of the beast.

Personally, my favorite seats are upper bowl, fourth or fifth row. I like to see the nuances of offensive and defensive sets.

Celts courtside wasn't bad that one time though

they should have done the seat selection like Football. That was a much better system. I suspect you'll start hearing more and more stories like mine as the selection process drags on and people log-in.

 

[John]

You're obviously frustrated, I would be too. But I think you can understand that certain people who used to be forced baseline lower bowl, which were considered "better" seats but actually suck, would move to sideline. This will make some people unhappy when they are displaced higher, unfortunately.

Uconn is in the money making business. People who donate more go first and get better seats. It's the nature of the beast.

Personally, my favorite seats are upper bowl, fourth or fifth row. I like to see the nuances of offensive and defensive sets.

Celts courtside wasn't bad that one time though

also, yes I understand both sides of the story - just that my side takes personal precedence

 

[husky429]

also, yes I understand both sides of the story - just that my side takes personal precedence

Let's hope it works out for you. Mayne a free beer pass?

 

[ct06111]

they should have done the seat selection like Football. That was a much better system. I suspect you'll start hearing more and more stories like mine as the selection process drags on and people log-in.

Hockey ST selection was the same as football.

Renewed by 7/31 and my seat was locked in and kept my same seat since 1st yr(14-15)

Had opportunity today to change/upgrade. I looked around, but kept my old one.

Selection times based on pt system prior to this new system going on this yr. so huge donors chose your seat/better areas that ticket office was choosing for you previously

Sorry to hear about what happened to you, but you already wanted to be in upper bowl. It's not like they kicked you out of lower bowl.

 

[Wordbomar]

I got better seats, very happy with system.

 

[CardiffGiant]

Liked the system. Very small suggestion-I wish the seat views were more specific. The views are big section views and there are obviously big difference in views within a section. Not a big deal though. I believe that you can get a real time update as to available seats by signing on if you have not selected yet.

 

[UConnFranklin]

I can appreciate that, but they should not be bumping long-time ST holders in the process.

I can appreciate your being upset, but I have been a season ticket holder since 1976 and have donated lots of $ and for the longest time they had me in the 200's sections towards the corners about 2/3 way up in Gampel and XL. With this new system, I was finally able to get the seats I should have been getting for the last 20 years, but haven't been getting. I'm happy with the new system. It's easy to understand: Donate money and stay or become a long time season ticket holder (fan).

 

[Vuce]

Grabbed my tickets this morning. Love the new process. Got two in Lower level of Gampel which I was never able to get before. And got four in lower level of XL which I have had but closer to mid court. Last few years they stuck me in end zone but lower down. I'd rather be a little higher up but closer to mid court. Thanks AD Dave!!!