A couple of years ago (2017) I had a "personal contact" named Kristina Tedford. She was more than exceptional. Kept in contact with me even after I recommitted for 2017 season.No doubt. They cut the number of "personal service contacts" and then spread the STH and Group Sales contacts amongst the remaining souls. I think I'm on my third?
Kristina left Dec 2017. Last time I heard from anyone was February 2018. Effort has dropped off in a lot of areas, in my view.