RichZ
Fort the ead!
- Joined
- Aug 26, 2011
- Messages
- 5,292
- Reaction Score
- 22,617
Beans went down hill very suddenly about 10 years back. Lots of management changes directed towards increasing profits by reducing expenses. Reduced expenses too often equaled reduced quality, and even worse, elimination of some of what made Beans, Beans. I'm thinking specifically of the elimination of the forever warranty on their boots. People who weren't even born when the original warranty that the company was founded on was carved into stone claimed that when the founders said forever, they meant the lifetime of the original owner, and the public was ripping them off by passing boots on to their kids or other relatives, or worse yet, selling them, and the new owners would bring them to the store to exchange for a new pair. So they did away with the forever warranty entirely, and went from no-questions asked to you need your original receipt and it's only good for a year. But the mortal sin they committed was to apply the new policy to items sold prior to the change.