Fault lies with all parties involved.
I enjoy your posts, Drew, and the program needs more fans like you, but in all fairness, this thread shouldn't be taken as a afront to students for their complaining. The student complaints in the article have ferretted out real issues. On the other hand, I am blaming students for not having any perceived involvement in a solution. Alumni and non-student fans can only do so much and populating the stands behind the South End zone is not one of them.
Also, in all fairness, Alumni and non-student fans see only the end product. We see the unoccupied aluminum benches after halftime, but we are also consumers of a product. We are not the provider of the entertainment or transportation and we can't really affect change in student life (beyond an e-mail to John Seagrave or Dan Evan, as noted above). So what does it matter, really, what the Boneyard at large thinks of your ideas for improvement? If they were important enough to bring up, then they are important enough to bring up to someone that can affect real change. If no one is notified, it cannot be addressed. The non-student population of the Boneyard 1) does not have the authority and 2) should not be expected to take up a cause, while those who the cause is supposed to benefit the most sit back and do nothing because of the self-admitted entitlement generation.
At least that's the perception, if not reality, from 30,000 feet.