Marketing department email? | Page 3 | The Boneyard

Marketing department email?

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jbdphi

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While I don't think billboards do anything why would a real marketing person avoid Twitter. It's frigging free.

While I don't know the actual reason for this, keep in mind a Twitter account may be free to open but maintaining one can get real expensive if you end up with negative publicity. All it takes is for someone to post a few careless remarks and it reflects on the whole university.
 

sdhusky

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Lol, please defend why having a competent marketing dept is a bad thing.


I don't have a way to measure the effectiveness of our marketing efforts (and people whining on the boneyard is NOT scientific) so I don't comment on it.

What I do know is that many of the suggestions on here by Mad Men watching, air chair marketers are flat out stupid. In fact, the loudest and most frequent complainers are usually the ones offering the dumbest ideas.

So, I'm not defending the marketing. Nor slamming it.

But don't expect me to cheer lead stupid ideas.
 

Waquoit

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Does it ever! I think what many of us are saying is that UCONN should find someone who does "understand marketing."

I agree with the main gist of this thread. I can't understand why it's so bad. I thoughtUConn had a sports marketing major? Doesn't it sound like a case of "those who can't, teach?"
 

ConnHuskBask

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I don't have a way to measure the effectiveness of our marketing efforts (and people whining on the boneyard is NOT scientific) so I don't comment on it.

What I do know is that many of the suggestions on here by Mad Men watching, air chair marketers are flat out stupid. In fact, the loudest and most frequent complainers are usually the ones offering the dumbest ideas.

So, I'm not defending the marketing. Nor slamming it.

But don't expect me to cheer lead stupid ideas.

Yeah, it's just pure lunacy to have UConn football season ticket ads on metro north trains that being some of the state's most affluent people to work everyday. Just idiotic.

TV ads on YES, ESPN or SNY would be pretty stupid too. Wouldn't by chance want to hit your target demo.

The overall promotion of the programs suck and your only response ever, is to win more. You can do both!
 
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You really aren't helping anything here either dude. Just saying. Fans care, and we want to see the program grow.

what jmoney pointed out is basic advertising. There are multiple aspects to marketing, and depending on who you talk to or read, you get essentially 4 (maybe 5) different approaches - to help reach a goal of some sort that is defined as marketing, and you can't actually market something, if you don't have some kind of goal - product/sales, or whatever that you need your target population to commit to investing in. Marketing - it's actually very much the same as recruiting. It's sales. You can't do sales, unless you can close the deal, and youcan't close the deal, if you can't get the customer through the door, and can't get the customer through the door, if you don't know who your customers are. IMNSHO, the marketing department at an athletic department has but one goal - ticket sales - and achieving 100% capacity ticket sales for your events.

Advertising, usually is the most costly aspect of marketing approach, with least actual tangible return on what you invest and advertise and intend to close a deal on. It's highly unlikely that a commuter on a Metro North train, will actually buy a ticket to an Army (or UCONN) football game, after seeing the paid advertisement (and 'paid' is the key word).

But while costly, with little actual return, investing in a strong advertising presence for your target population of whom you would like to complete some kind of sale, is a very, very important part of successful marketing.

The key questions - that IDK, a guy like me would like to know - is how much money is allocated for the marketing department budget, and how is that money being spent. Because aside from advertising (which usually is most costly, there are things like personal contact, publicity (different from advertising) and promotion that EACH should be approached specifically and indpendantly to your target population.

There are many times, when I wonder if we even have a specific target population identified that we want to sell tickets to, let alone well thought out, methods of generating sales in that target population.

Once again - winning - fixes everything, and so does developing group sales, corporate sponsorship type sales (Lew Perkins) because you can be incompetent at marketing to a large population of people with ticket sales, and still sell out, when you win enough and you can get enough big companies to invest in tax breaks.
Carl,
Good post but what does IDK refer to? Thanks
 

Husky25

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Yeah, it's just pure lunacy to have UConn football season ticket ads on metro north trains that being some of the state's most affluent people to work everyday. Just idiotic.

TV ads on YES, ESPN or SNY would be pretty stupid too. Wouldn't by chance want to hit your target demo.

The overall promotion of the programs suck and your only response ever, is to win more. You can do both!

NESN too as it reaches the upper 7 counties in order to cater to Red Sox and Bruins fans. What a hoot it would be that UConn football is promoted in "BC" territory. Alas, TV media is quite expensive. Internet banner ads might be more cost effective. All of these stations have websites.
 

zls44

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Every athletic department in the country uses twitter to promote themselves. So I think it's a somewhat reasonable expectation.
 

sdhusky

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Yeah, it's just pure lunacy to have UConn football season ticket ads on metro north trains that being some of the state's most affluent people to work everyday. Just idiotic.

TV ads on YES, ESPN or SNY would be pretty stupid too. Wouldn't by chance want to hit your target demo.

The overall promotion of the programs suck and your only response ever, is to win more. You can do both!


What is the ROI of those channels and how do they compare to other channels?

I don't know, so I'm not going to be an A##hole and pretend I do.

Maybe HDF is better than steve jobs. or maybe not.

I just can't judge.

And trying to judge based on boneyard posting is beyond stupid.
 

sdhusky

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Every athletic department in the country uses twitter to promote themselves. So I think it's a somewhat reasonable expectation.


It's a good idea.

But I can tell based on real world numbers, in ecommerce for example, that it's really hard to relate sales to social media expenditures, even using the most generous attribution models. That's why big branding companies that get tons of repeat business (Coke, McD's etc) invest more than direct response people like season ticket sales. Same with billboards.

Twitter is great for customer service and delivers a measurable positive ROI here.

20% of all internet traffic is to facebook but until FBX, it's been really hard for FB to monetize that traffic. That's why their revenue is so tiny compared to traffic.

Google search has a very high degree of intent, so ads on there have a much more predictable ROI.

One thing that is telling is that I did go on UCONN's ticket site as linked by Carl and it's obvious they aren't doing retargeting which is a no brainer for boosting sales.
 
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IDK = I don't know

i.e. ~ response I get from sons a lot of the time when I text them with a question...
Thank you, I just got a hand me down cell from my wife and I don't text yet, or maybe never.
 

ConnHuskBask

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What is the ROI of those channels and how do they compare to other channels?

I don't know, so I'm not going to be an A##hole and pretend I do.

Maybe HDF is better than steve jobs. or maybe not.

I just can't judge.

And trying to judge based on boneyard posting is beyond stupid.

We're all a##holes, because we would like to see UConn promoted like every single other university and pro sports team in America. Got it, lol.

You really do seem like a truly miserable person, seek therapy if the boneyard pisses you offs this much, in fact I think I saw a bill board with a number you could contact....
 
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You really aren't helping anything here either dude. Just saying. Fans care, and we want to see the program grow.

what jmoney pointed out is basic advertising. There are multiple aspects to marketing, and depending on who you talk to or read, you get essentially 4 (maybe 5) different approaches - to help reach a goal of some sort that is defined as marketing, and you can't actually market something, if you don't have some kind of goal - product/sales, or whatever that you need your target population to commit to investing in. Marketing - it's actually very much the same as recruiting. It's sales. You can't do sales, unless you can close the deal, and youcan't close the deal, if you can't get the customer through the door, and can't get the customer through the door, if you don't know who your customers are. IMNSHO, the marketing department at an athletic department has but one goal - ticket sales - and achieving 100% capacity ticket sales for your events.

Advertising, usually is the most costly aspect of marketing approach, with least actual tangible return on what you invest and advertise and intend to close a deal on. It's highly unlikely that a commuter on a Metro North train, will actually buy a ticket to an Army (or UCONN) football game, after seeing the paid advertisement (and 'paid' is the key word).

But while costly, with little actual return, investing in a strong advertising presence for your target population of whom you would like to complete some kind of sale, is a very, very important part of successful marketing.

The key questions - that IDK, a guy like me would like to know - is how much money is allocated for the marketing department budget, and how is that money being spent. Because aside from advertising (which usually is most costly, there are things like personal contact, publicity (different from advertising) and promotion that EACH should be approached specifically and indpendantly to your target population.

There are many times, when I wonder if we even have a specific target population identified that we want to sell tickets to, let alone well thought out, methods of generating sales in that target population.

Once again - winning - fixes everything, and so does developing group sales, corporate sponsorship type sales (Lew Perkins) because you can be incompetent at marketing to a large population of people with ticket sales, and still sell out, when you win enough and you can get enough big companies to invest in tax breaks.

Beg to differ, I saw the ad and thought same thing as the original poster. My buddy (who played football at Penn, from Seattle orignally) immediately looked up the website on his IPAD and said, "Jeez they're playing Stanford. I have to take my kids to that." Proves two things, marketing works and big brand names matter.
 

sdhusky

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We're all a##holes, because we would like to see UConn promoted like every single other university and pro sports team in America. Got it, lol.

You really do seem like a truly miserable person, seek therapy if the boneyard pisses you offs this much, in fact I think I saw a bill board with a number you could contact....


I would love to see UCONN everywhere. I would love to see UCONN only get 5 star recruits. I would love to see UCONN in the SEC.

Now, back to reality.

There is a limited amount of marketing $'s available. How do you spend them?

Are season tickets easier to sell in May/June or August? I don't know. Maybe more now is a waste.

Are we better off doing billboards now or more billboards in August? I don't know. Maybe billboards don't work at all.

Should we be focusing more on the people who have had tickets before or new people? I don't know.

Are billboards, TV ads, hats, a good way to drive more sales or are more telemarketing people a better way? I don't know

Is twitter effective for direct response? Is FB? Is email? I don't know.

I don't have the data. I don't have the experience. I don't have the history.

But I do know that it's easy to talk out of your and pretend you know. That's why the boneyard exists, after all.
 

ConnHuskBask

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But I do know that it's easy to talk out of your and pretend you know. That's why the boneyard exists, after all.

Well, you got that part right at least.

It's not rocket science though and if it was such a foreign concept, then I'd side with you, but when even friggin Army football is out there promoting the brand and advertising season tickets, you just have to know something is wrong.

Like, look at it this way.

UConn has no marketing whatsoever.
UConn football and basketball (to a lesser extent) lack juice right now.

If every single other entity in sports is out there with billl board, tv ads, Twitter, YouTube,etc etc when do you finally say, hey were really f'ng up.
 
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Beg to differ, I saw the ad and thought same thing as the original poster. My buddy (who played football at Penn, from Seattle orignally) immediately looked up the website on his IPAD and said, "Jeez they're playing Stanford. I have to take my kids to that." Proves two things, marketing works and big brand names matter.


Did he actually buy the tickets on the IPAD? If so - the advertisement far exceeded what could be expected IMNSHO. If he didn't buy the ticket, the advertisement did exactly what it was designed to and got the guy directly to the ticket window. We have an issue with our ticket website, because it's not easily keyed in. . It got the guy to the ticket window.

www.ArmyGameDay.com

very easy.

http://www.uconnhuskies.com/tickets/ticket-center.html

Not so easy, and look at the website - compare them.


FWIW: I've said this already, it's only very recently that I've even seen a direct link to a ticket buying window for UCONN football online. Now that we've got it, it's time to make it work better.

http://www.uconnhuskies.com/gameday/

THis website link is something attractive that might actually help close the deal on selling tickets, other than the robotic ugly website that we've got, and maybe we could steal the idea and buy the domain www.uconngameday.com.

Advertising (paying) for ads, with as easy a possible link to the ticket buying window is smart business. Nobody every accused the USMA of having people of low intelligence though. Bad football, yes. BUt they tend to have people that can organize and plan to achieve an objective and do it well.
 

whaler11

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As someone who hates social media isn't this why you use it? It costs nothing.
 
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I am not anti-all things UConn as some here and probably spend more time defending the program than whacking it, but we do need some ingenuity and creative engagement of the fan base. I don't live or die on who's fault it is or who's it isn't (in social media - everyone is incompetent/guilty and should be fired, jailed or beaten). There are a lot of great universities who are on the same level as UConn in this regard, UConn just needs to step up it's game. As I mentioned to "Drew" - we need student insiders to drive issues on campus - pissing and moaning daily on the BY doesn't drive change (absent the rare chance someone in a decision making position stumbles across or is forwarded something posted here and raising it up to those who can make the change).

Here's a good example from one of the schools who is also re-making their image/standing:

"MEMPHIS --In an unprecedented move away from the athletic department’s standard policies and procedures, Athletics Director Tom Bowen asked Memphis Tigers’ fans and supporters to select the design of the Tigers’ basketball court for the 2013-14 season. Four renderings were offered as possible choices, and the online voting far exceeded expectations.

“Tiger Nation has spoken,” Bowen said. “We thought that the voting process would be a great chance for our fans to offer their opinions as stakeholders in the Tigers’ basketball program, and they responded in massive numbers. It confirms the passion that Memphis fans have for their athletic programs at the University.”

The opportunity to vote on the floor design became an online success and drew national attention. Local television stations made the voting process a lead story on the evening news, and Tigers’ fans flocked to the site to cast their votes.

Given just 10-days to make a selection, Tigers fans logged on the Memphis website and cast 2,997 of the approximately 6,000 total votes for floor design #1, the city skyline/bridge option. Additionally, the Memphis floor will carry the new American Athletic Conference logo, as well as an enlarged leaping Tiger mark and social media marks.

mem.jpg


http://www.gotigersgo.com/sports/m-...tml?utm_source=twitterfeed&utm_medium=twitter
 
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Did he actually buy the tickets on the IPAD? If so - the advertisement far exceeded what could be expected IMNSHO. If he didn't buy the ticket, the advertisement did exactly what it was designed to and got the guy directly to the ticket window. We have an issue with our ticket website, because it's not easily keyed in. . It got the guy to the ticket window.

www.ArmyGameDay.com

very easy.

http://www.uconnhuskies.com/tickets/ticket-center.html

Not so easy, and look at the website - compare them.


FWIW: I've said this already, it's only very recently that I've even seen a direct link to a ticket buying window for UCONN football online. Now that we've got it, it's time to make it work better.

http://www.uconnhuskies.com/gameday/

THis website link is something attractive that might actually help close the deal on selling tickets, other than the robotic ugly website that we've got, and maybe we could steal the idea and buy the domain www.uconngameday.com.

Advertising (paying) for ads, with as easy a possible link to the ticket buying window is smart business. Nobody every accused the USMA of having people of low intelligence though. Bad football, yes. BUt they tend to have people that can organize and plan to achieve an objective and do it well.

... and both websites are through CBS Interactive - different feel though.
 
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Right. We don't see the data. But it feels wrong. It feels like they aren't doing enough.


They aren't doing enough. All I can look for is progress. Right now, based on this single thing, I want to see the ticket buying window online for UConn football changed and made easier to access.

www.uconngameday.com. It's an open domain. If some marketing genius in Storrs is reading this right now.
 
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My point was the fan engagement and public voting process

Right. But I find it funny that their fans ended up with something pretty similar to ours, and ours was panned as foolish by HFD and others because fans will hate it.
 
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