It's about the product, the entire product. Access, tailgate, pregame, schedule, W/L, concessions/merch, in-game entertainment, PA, post game, postgame tailgate, and traffic control.
Am I missing anything? There is not one area listed that could not be improved.
It's the #1 sport behind the NFL, it sells itself. Any lag in expected customer satisfaction is operational.
Detaining people or making it less accessible will only drive people away. The kid who buys a $7 ticket and skips the game isn't even buying a $20 ticket and still doesn't show up.
When we started this journey we acknowledged that it would take a generation of alums going to the Rent as students (and having a good time) to fill the place regularly. We had a terrific start. CR and PP have dampened the mojo and the school needs a larger alumni base in general, but the generational time line still applies.
Schools like PSU and Michigan get the attendance equivalent of 1/6 to 1/4 of their living alumni base to show up every week. That is the truest measuring stick.
IHNI, how many living alumni UConn has but if it's 200k, then 1/5th of that is 40k, which sounds about right and is a pretty strong fan base for a ten year old program.