It was painful to watch the XL workers scan tickets in the main lobby entrance. Many tickets took 20-30 seconds to scan and often in despair it appeared people got waved through They were able to scan my tickets but it was painful - trying different angles etc.
I go to DD daily and have their app and their scanners are able to scan the barcode on my phone instantly 98% of the times.
The barcodes appear to be similar in size. One technique I used at XL because of their lack of quality scanning was to increase brightness on my phone, but it was still painful.
Are they using cheap scanners? Just another example where the XL customer experience is amateur level. The fans should have a better customer experience and UConn should be able to make some money.
I go to DD daily and have their app and their scanners are able to scan the barcode on my phone instantly 98% of the times.
The barcodes appear to be similar in size. One technique I used at XL because of their lack of quality scanning was to increase brightness on my phone, but it was still painful.
Are they using cheap scanners? Just another example where the XL customer experience is amateur level. The fans should have a better customer experience and UConn should be able to make some money.