8893
Curiouser
- Joined
- Aug 26, 2011
- Messages
- 29,849
- Reaction Score
- 96,462
Yesterday afternoon I found out I could attend today's game. I looked around at ticket options for a good single and determined that the best deal was a $27 Ticketmaster Fan Resale ticket in the second row in the 200s, so I bought and paid for it. It said it would be an instant download, but after I paid all I got was a confirmation number and e-mail saying they were working on my ticket and that I would receive it before the event. Thought that was strange but figured I would give it a few hours. Woke up this morning and still no ticket. Just had the following "live chat" with TM and still do not have a ticket:
00:00:08 System : A Fan Support representative will be with you shortly. For quality assurance purposes, this chat may be monitored and recorded. Please check out our FAQs at Ticketmaster.com Help Center | Customer Service & FAQs while you wait for a representative. The answer to your question may be found there!” For security purposes, please remember to close the chat window before leaving your computer unattended or when your chat session has ended.
00:00:27 Jolynn : .Hello 8893, Thanks for contacting us thru chat, my name is Jolynn. How may I help you?
00:00:50 8893 : Where is my ticket? The event is today at noon and I need to leave soon.
00:01:01 Jolynn : I will be glad to look into this for you. Please allow me 2-3 minutes. I will be right back!
00:01:10 8893 : ok
00:03:00 Jolynn : Thank you for your patience. Is the phone number 203-xxx- a best contact number for you?
00:03:31 8893 : Yes, for the next hour or so.
00:04:35 Jolynn : Thank you. Our specialist is currently working on making the tickets available for you. An agent will be in contact with you in the next 45 minutes or so if not sooner.
00:06:24 8893 : Ok. Thank you for your help. Please advise the people at TM that this is totally unacceptable and I will advise everyone never to use the fan resale service because of this. If you sell the ticket you should have the ticket. This should be illegal and probably is.
00:07:23 Jolynn : I do apologize for the inconvenience.
00:07:33 Jolynn : Is there anything else I can assist you with today or answer any other questions?
00:08:11 8893 : Can I just get a full immediate refund since you don't have the ticket you sold me?
00:09:48 Jolynn : I'm sorry a refund cannot be provided. On the confirmation email it is stated that the ticket may be available on or before the event start time. As mentioned we are currently working on making your ticket available as well as that you will be contacted.
00:11:28 8893 : Ok. Like I said, unacceptable and probably illegal.
00:13:12 Jolynn : As mentioned it is provided that the tickets may be available be available prior or before the event start time. The event start time is still a few hours away and we are working on making the ticket available to you.
00:13:46 Jolynn : Is there anything else I can assist you with today or answer any other questions other than what we discussed?
00:14:48 Jolynn : Due to no response, I will have to end this chat so that I can help other fans just like you. Please reply back at your earliest convenience. We look forward to hearing from you! If you need anything else, we're just a chat click away! You can also email us at customer_support@ticketmaster.com.
00:00:08 System : A Fan Support representative will be with you shortly. For quality assurance purposes, this chat may be monitored and recorded. Please check out our FAQs at Ticketmaster.com Help Center | Customer Service & FAQs while you wait for a representative. The answer to your question may be found there!” For security purposes, please remember to close the chat window before leaving your computer unattended or when your chat session has ended.
00:00:27 Jolynn : .Hello 8893, Thanks for contacting us thru chat, my name is Jolynn. How may I help you?
00:00:50 8893 : Where is my ticket? The event is today at noon and I need to leave soon.
00:01:01 Jolynn : I will be glad to look into this for you. Please allow me 2-3 minutes. I will be right back!
00:01:10 8893 : ok
00:03:00 Jolynn : Thank you for your patience. Is the phone number 203-xxx- a best contact number for you?
00:03:31 8893 : Yes, for the next hour or so.
00:04:35 Jolynn : Thank you. Our specialist is currently working on making the tickets available for you. An agent will be in contact with you in the next 45 minutes or so if not sooner.
00:06:24 8893 : Ok. Thank you for your help. Please advise the people at TM that this is totally unacceptable and I will advise everyone never to use the fan resale service because of this. If you sell the ticket you should have the ticket. This should be illegal and probably is.
00:07:23 Jolynn : I do apologize for the inconvenience.
00:07:33 Jolynn : Is there anything else I can assist you with today or answer any other questions?
00:08:11 8893 : Can I just get a full immediate refund since you don't have the ticket you sold me?
00:09:48 Jolynn : I'm sorry a refund cannot be provided. On the confirmation email it is stated that the ticket may be available on or before the event start time. As mentioned we are currently working on making your ticket available as well as that you will be contacted.
00:11:28 8893 : Ok. Like I said, unacceptable and probably illegal.
00:13:12 Jolynn : As mentioned it is provided that the tickets may be available be available prior or before the event start time. The event start time is still a few hours away and we are working on making the ticket available to you.
00:13:46 Jolynn : Is there anything else I can assist you with today or answer any other questions other than what we discussed?
00:14:48 Jolynn : Due to no response, I will have to end this chat so that I can help other fans just like you. Please reply back at your earliest convenience. We look forward to hearing from you! If you need anything else, we're just a chat click away! You can also email us at customer_support@ticketmaster.com.
