You saw what they were offering when you signed up for the streaming. What they said in May or whatever in the press release is completely irrelevant when they wrote everything out for you on the page where you signed up.
And "All-Access" is very commonly used as a term meaning that you see "behind the scenes" access to the team. ESPN and others use the term all the time.
John, I didn't realize that when you arrived, the Boneyard got a member who could represent SNY's interests when things went wrong, sort of like the role Harriet played for CPTV. Will we be able to go to you with complaints about the talent or service? Or perhaps you'll be able to preview upcoming features they'll be showing. They way you write, it certainly seems like you're working for them.
I'll say this one more time, perhaps more clearly, so others, if not you, will get the point. There is no question that, read a certain way, SNY is delivering exactly what they said they were going to when we signed up. HOWEVER, when they first announced their programming, they made it seem that streaming customers would get exactly the same services that cable and satellite customers would get. So streaming customers, primed by what they read when the deal was announced, read the actual agreement in a somewhat different way. For example, when it said we would get "segments," I, and I suspect others, assumed we would get the pre- and post-game segments that the others got, not post-produced 2 and 3 minute summaries. And it does not appear, at this time, that we are getting the Geno show, so I don't know how that promise is being kept, except, again, through 2 and 3 minute summaries of Geno.
And your rationale for the definition of "All Access" is Jesuitical at best. Since they were making such a big deal about the show to all audiences, including those of us who bought the streaming package, it is perfectly reasonable for us to think that the access referred to the people who could see the show. After all, if, as you suggest, it refers to the access SNY crews were afforded as they taped the show, they have exactly that same access -- in practices, with the coaches before and after games, etc. right now, yet they are not promoting those segments as "All Access." Or maybe those segments are a different kind of segment, depending on how SNY has redefined the word this week.
I'll say this again, too. SNY is a B-to-B company. They have no concept of customer service -- witness the fact that I was on hold for 52 minutes trying to get someone to help with a technical issue. They are designed to provide service to the cable and satellite folks, and get an infinitesimally small amount of money from this streaming deal. So I get that. But when a company adopts a new model, they have to expect they will do some things a little differently so they can accommodate the needs of the retail crowd, small though it may be. It is unfortunate that they didn't really figure that out, or at least it appears they didn't.
Gotta tell ya, I worked in TV for 8 years and have written promotional and ad copy, some of it online, for decades. I know the difference between stretching a promotion and bullxxxt, and that promo, in terms of accuracy, is bullxxxt.
I'm going to look into a Direct TV package. Doubt I can get it out here, and not sure it's worth the extra cost, but I'll see, anyway.
Ok. Off the soapbox. It was a great game, the SNY presentation was quite good, especially for a new group just getting it together, and it's going to be a great season.
