Trust me, I'm sure the young man is his own worst critic right now. But that could be part of the problem, if not all of it. I don't want to beat the kid up anymore than he's probably done to himself. However, football's a team sport and if someone hits a slump and doesn't perform their job, then it's time to give someone else a shot.
If my employees are performing below their outlined expectations and not responding to the training we provide, then I take them out of their direct contact with our clients and let them practice their skills in house. The next man/woman steps up to see how they perform. It's always an open competition and the best performer wins. I've had dozens of employees who have been forced to step aside for a while only to come back stronger and reclaim their spot. I hope Chad does that but maybe it's time he took one for the team and stepped aside. (And that call should come from the coach as I'd never expect a competitor like Chad to make that decision on his own. Nor would I want him to).