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Message: [QUOTE="Chief00, post: 3152314"] You know the old customer service and sales adage - it’s about 10x’s more expensive to get a new sale than it is to maintain an existing customer. UConn brought in high priced consultants to go against conventional wisdom and empirical data. Not scientific, but thus far the survey has 20 people (50%) leaning toward or definitely leaving and 4 people who may be new customers (10%). So it’s about the disaster that should be expected, except for by the UConn AD. [/QUOTE]