zls44
Your #icebus Tour Director
- Joined
- Aug 24, 2011
- Messages
- 9,122
- Reaction Score
- 24,557
To a viewer who watched both games last night it was a poor contrast to Allen Field House which looked packed for the starting line up announcements. Would also agree that XL sounded real quiet except for a couple of minutes during the first half run.
The little things.
Big boy programs get them right, including ticketing and crowd management.
Small time ones just try and sell as many tickets as possible for one set price and who cares about the rest.
Big boy programs also make sure the video feed for the video board is from one set source- be it in house, or the TV feed. They don't jump between both. Oh, and they don't use the same graphics for fifteen years.
These are just some of the little things they do to try and get people to enjoy and appreciate the in game experience and not just default to their 60 inch HDTV.
These things matter if you have the mentality that everything matters, if you chase perfection. That's what great organizations do.
They may not matter to you, but I guarantee they matter to the folks in charge at Louisville, at Kansas, at UNC, at Kentucky. It isn't about putting your best foot forward- its about making sure its the only foot your customers ever see.