Problem with tickets for tonight's game on google play.

[mjmoney23]

Just seeing if anyone else is having problems viewing their tickets for tonight's game on Google play. All other games are there (both upcoming and past) but I can't find the tickets for this one in either spot. Any suggestions? I already deleted them and re-download which didn't help. Thanks!

 

[Waquoit]

No problem here. Are you doing this on your phone or desktop? Desktop doesn't work for me but using the web browser on my phone does.

 

[mjmoney23]

On my phone. Is there a way to open them without going through Google play?

 

[John]

mines not working either - I downloaded it to Google pay like I have for past games, but the Butler tickets aren't showing up in the app.

 

[John]

looks like the My Account section of the website is now down. I don't know WTH they're doing.

 

[Calhoun's Court]

Mine were under expired passes as late as yesterday and showing today's date.
Now they are not there.

 

[ColchVEGAS]

Mine are not showing up anywhere either. When I login to my account it allows me to add them to my wallet, but then they do not show up.

 

[John]

whew! ok, at least I know it's not just me, I thought I had messed up my phone wallet somehow.

 

[Waquoit]

No problem here. Are you doing this on your phone or desktop? Desktop doesn't work for me but using the web browser on my phone does.

FWIW, mine disappeared as well.

 

[CL82]

That’s weird. In the past I’ve had it where I had to scroll to the particular passes I was looking for, so I was going to suggest that. I know it’s obvious, but, there’s been times I’ve looked out at my phone and said “wait, where the heck are those tickets“ for a second before I realized I just had to scroll to them. But this sounds like a pretty significant glitch. Once they’re downloaded to your phone into Wallet, I can’t see how they would get quote “undownloaded” unless they were moved to expired passes because of a glitch. But even expired passes hang around for awhile unless you remove them.

 

[John]

That’s weird. In the past I’ve had it where I had to scroll to the particular passes I was looking for, so I was going to suggest that. I know it’s obvious, but, there’s been times I’ve looked out at my phone and said “wait, where the heck are those tickets“ for a second before I realized I just had to scroll to them. But this sounds like a pretty significant glitch. Once they’re downloaded to your phone into Wallet, I can’t see how they would get quote “undownloaded” unless they were moved to expired passes because of a glitch. But even expired passes hang around for awhile unless you remove them.

I know what you're saying - I tried that, but the Butler game is nowhere to be found.

 

[Calhoun's Court]

Just got off the phone with the Uconn ticket office. Wait time was about 30 minutes.
Ticket Rep said she is getting calls on this problem.

They are now leaving paper tickets for me at the will call window for tonite's game.

 

[Waquoit]

Just got off the phone with the Uconn ticket office. Wait time was about 30 minutes.
Ticket Rep said she is getting calls on this problem.

They are now leaving paper tickets for me at the will call window for tonite's game.

Are they going to this for everyone?

 

[Waquoit]

Even so a massive line at will call, massive line to show vaxx card and massive line at the metal detectors might lead me to bag it.

Is there any way to make that QR code visible with out Google Pay?

 

[Calhoun's Court]

Are they going to this for everyone?

I think you would need to call the ticket office. She needed my seat location and had me verify my information and account number.

 

[ColchVEGAS]

Just got off the phone with the ticket office. They told me it is a Google Pay issue not a UConn issue and to call Google.

 

[Waquoit]

Just got off the phone with the ticket office. They told me it is a Google Pay issue not a UConn issue and to call Google.

Since the issue is obviously widespread, a competent ticket office would make this call.

 

[John]

Since the issue is obviously widespread, a competent ticket office would make this call.

This is why they should have had an option for people to get paper tickets, even if they had to do a surcharge for that choice.

 

[mjmoney23]

This is why they should have had an option for people to get paper tickets, even if they had to do a surcharge for that choice.

I would have gladly paid for one of the traditional season ticket books.

 

[ColchVEGAS]

Just got off the phone with Google. They say it is the ticket issuers problem and they cannot do anything. Looks like I will be calling UConn again to get paper tickets.

 

[John]

I would have gladly paid for one of the traditional season ticket books.

Me too - not to be an a-z-z, but I had a feeling UConn would screw the digital-only tickets up somehow.

 

[John]

Just got off the phone with Google. They say it is the ticket issuers problem and they cannot do anything. Looks like I will be calling UConn again to get paper tickets.

I just called the ticket office, they said it's a Google issue and I need to call Google. I said thanks, but please just leave my tickets at will-call.

 

[99NCAA]

FYI - No issues with Apple Wallet. My tickets are there and seem to be OK.

Has anyone tried to go to their UConn account and re-issue or transfer the tickets?

 

[August_West]

This is why they should have had an option for people to get paper tickets, even if they had to do a surcharge for that choice.

They did

 

[John]

FYI - No issues with Apple Wallet. My tickets are there and seem to be OK.

Has anyone tried to go to their UConn account and re-issue or transfer the tickets?

yes several times (reissue). I think this is an Android issue with Google Pay.