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These bastages. I once got two new tires there. It was right by work so I could leave the car all day and walk over and pick it up after work. I'm driving along shortly after that and all of a sudden my front wheel comes flying off. The really sad thing was that I could not find the wheel for the longest time. It was in a residential area so I thought that maybe it flew through a window. I was going about 30 mps at the time so that meant the wheel was going at least 30 when it came off. Luckily I finally found it in someones yard about a block away. Turns out these nitwits had apparently lost the lugnuts on both of the wheels and instead of putting new ones on they took some from the other wheels. The wheel that came flying off was held on by one lugnut. The other wheels had two or three lugnuts each. When I went back to complain they basically said that I could not prove anything. Not worth the time and hassle to take them to court.
My son had the same thing happen to him but I don't remember what the company put the tires on. They told him the dame thing you were told.