OT/lost car keys/blue lot near Gate D, left of entrance, abt. 4≈5 rows back

[psilotic]

The person who has them unknowingly opened our car while they were searching for their car. Concurrently, if you are missing what are believed to be keys to a GMC, they are now in possession of Rent lost and found. Theory is keys were mixed up during security process (grabbed out of wrong bowl). Got home safe & sound thx to AAA and using spares for time being. Thanks.

Edit: or, car was opened with Toyota fob w/same frequency.

 

[businesslawyer]

The person who has them unknowingly opened our car while they were searching for their car. Concurrently, if you are missing what are believed to be keys to a GMC, they are now in possession of Rent lost and found. Theory is keys were mixed up during security process (grabbed out of wrong bowl). Got home safe & sound thx to AAA and using spares for time being. Thanks.

Ugh, One more thing to worry about on game day.

 

[psilotic]

For those curious about this saga -- State police on hand in lot were very, very understanding and helpful as to situation and went above and beyond call. Called Rentschler this morning to make a lost and found inquiry. No human available to speak to, best choice was to leave a voice mail with ops director. Figuring UConn could get a hold of Rentschler folks quicker than I could, called main athletics number. Did get a human who was aggressively unfriendly. Words explaining situation were barely out of my mouth when she issued a stern 'you have to call them' at which point I had to quickly explain that had been done. Zero empathy and left with little confidence a reach-out to Rent was going to happen. Customer service grades for the 3 entities with investments in taxes/donations/tickets in mind: State police: A. Rentschler 'ops'. C. Face/voice of UConn athletics: F.

 

[Jimdish255]

For those curious about this saga -- State police on hand in lot were very, very understanding and helpful as to situation and went above and beyond call. Called Rentschler this morning to make a lost and found inquiry. No human available to speak to, best choice was to leave a voice mail with ops director. Figuring UConn could get a hold of Rentschler folks quicker than I could, called main athletics number. Did get a human who was aggressively unfriendly. Words explaining situation were barely out of my mouth when she issued a stern 'you have to call them' at which point I had to quickly explain that had been done. Zero empathy and left with little confidence a reach-out to Rent was going to happen. Customer service grades for the 3 entities with investments in taxes/donations/tickets in mind: State police: A. Rentschler 'ops'. C. Face/voice of UConn athletics: F.

Some people just shouldn't have jobs interacting with the public. And yet they seem to never leave. Benedict would probably like to know about that interaction.

 

[CL82]

How old is your car? Could that have been your key fob and the battery just died?

 

[psilotic]

Some people just shouldn't have jobs interacting with the public. And yet they seem to never leave. Benedict would probably like to know about that interaction.

Pretty sure I know who it is after perusing the staff directory but will give her the benefit of the doubt that she might have having a bad day or that things were crazy pre- and post-opener. But OTOH a simple pleasant greeting would have been nice. You can't stress the importance of donations in a major report on one hand and then have employees projecting a poor attitude on the other. I'm just Joe Six-Pack. You never know if an SMU-like potential donor is at the other end of the line.