So yeah, yesterday was awful, haha.
Our salesman was delightful, super easy going guy and the test drives went well.
On the other end, the manager was a dolt. Either his negotiating tactics are drop dead awful or the people who shop at that dealership are total idiots, my guess is the first option.
On one side, the offer for our car (2016 Mazda CX-5 w/ 68k, perfect running shape, no noticeable issues w/ body) started at 10k. On KBB, the lowest offer for a "fair" car (on a poor, fair, good, very good, excellent scale) was 14k...
I'm no car expert, but our car is at least "good" (which hovered around 16-18k). After three "I'll talk to my managers" the best offer they gave for the trade-in was 14k, which to my response was "so, you are giving us the absolute lowest value KBB offers as your best offer?" and the manager's response was "well, the KBB is just a guide". My response was "so even though used cars are selling at all-time highs, you are giving us the absolute worst offer KBB offer as your best offer?" and he gave me some circumventing response that had nothing to do with the conversation.
On the other side, the offers we were getting were abysmal, at best, $100/month more than what the mailed promo offered. At the start, we were offered a '22 CX-5 for $720/month and 60 months for $3000 down. That's 46k for a starting offer that included the trade in value of our car (we owe 8k on our '16).
In summary, we won't be going back to that dealership. We're keeping the car for now, but keeping our ears open for any rogue deals for other cars that we like: Mazdas or Subarus.