Quite frankly, they just won't go out of their way for the casual fan. There's a difference, see.
I got your point - and that may be how it seemed to one particular casual fan at a point in time. No list of antidotal stories I can give will change that opinion. But, I have seen Andre do all kinds of stuff for casual fans just like that fan lots of times.
As I have said before, sometimes there is other stuff going on or other commitments that the casual fan doesn't know about - don't take it personally. They should make an effort and Andre usually does and I saw him do it last night on several occasions. Let's give him credit for getting on a plane to attend also. Calhoun isn't paying him to sttend LOL!
Lamb, I am not as familiar with but he has always been pleasant to me in passing but to you that may not count because I am not in your "casual" fan category. He is a little quiet by nature but actually he can be funny in an understated manner. Maybe the quiet is misread as not caring?