- Joined
- Aug 29, 2011
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This has been a two year headache and I can't seem to pinpoint the issue. I have Optimum and when I watch TV my screen randomly gets blurry, almost as if the signal gets weak. Sometimes it will go a few days without an issue and other times it will be unwatchable.
I've called, chatted and tweeted at Optimum and all they can do remotely is send a hard reset to my cable box. I had one of their tech guys come over to check and they swapped in a new cable box but the issue continued. I called them back and they recommended I reroute the cable line through the attic since it was currently wrapped around the outside of my house and weather could have played a role. Well, Optimum won't reroute cable lines so I called an electrician and had my cable rerouted through my attic and unfortunately the same issue continued. I got a new HDMI cord and nothing changed.
Has anyone dealt with a similar issue? I'm running out of troubleshooting ideas.
I've called, chatted and tweeted at Optimum and all they can do remotely is send a hard reset to my cable box. I had one of their tech guys come over to check and they swapped in a new cable box but the issue continued. I called them back and they recommended I reroute the cable line through the attic since it was currently wrapped around the outside of my house and weather could have played a role. Well, Optimum won't reroute cable lines so I called an electrician and had my cable rerouted through my attic and unfortunately the same issue continued. I got a new HDMI cord and nothing changed.
Has anyone dealt with a similar issue? I'm running out of troubleshooting ideas.