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Message: [QUOTE="Chief00, post: 4221843, member: 11108"] The thing Freimuth always misses the boat on is thinking of “revenue related” improvements in such a limited manner. For example, a meaningful expansion of restroom capacity would do more to help revenues than many direct revenue expenditures. If people are tied up in restroom lines during breaks that means they have less time to spend money. The understaffing of entrance lines before a game is the same thing. Those fans bogged down in the hapless lines, would otherwise be inside spending money. In short, he runs a poorly thought out and non customer centric operation. His approach is more outdated than the building itself. If you start with the customer first, what they want, by definition the revenues flow from that approach. Freimuth is back in the 1950’s. [/QUOTE]