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[QUOTE="Scrutineer, post: 4708943, member: 8240"]
CL82 has the right approach. YouTube videos and company videos show just how easy it is to fix many things. 
The doors come as a unit with the casing so everything should have been aligned and fitted properly when they installed it. 
Any required adjustments are easily made while the door is in place, if the door is fully on the rollers........more on that later.
What did the contractors you hired do to "fix it"?
One or two people can easily lift a door off its tracks to set it aside to work on it, if it's necessary to replace the roller units, but it sounds more like an adjustment problem or its not seated properly on the rollers and the contractor may have done little or nothing if it doesn't slide any better.
We had a door that was operating much like you describe and we kept adjusting it and nothing improved until one day I lifted the door and replaced it on its rollers and found it moved so easily it was like a miracle. The miracle was it was finally fully on the rollers whereas formerly we only thought it was. 
All it takes is one of the rollers to be seated improperly.
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