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Message: [QUOTE="CL82, post: 4707259, member: 44"] I have to believe it's either off the rack, or the bottom rollers are broken or missing. Edit: Seems like it's pretty easy to do: [MEDIA=youtube]OpqgL_zMuzA[/MEDIA] For what it's worth I have an Anderson slider that is one of the principal ways onto our deck and is used constantly. It's probably going on to about 20 years old now and it still works flawlessly. The only thing I've ever done to it is swap out the hardware (handle, lock, and kick lock) when we redid our kitchen to update it. [/QUOTE]