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Message: [QUOTE="Puppy Love, post: 2867716, member: 8101"] If you are still having issues, here are some other things to consider. Make sure the device you are using meets the minimum encryption and other standards set by the bank. Also, if you have the option of using a LAN cable directly into your modem, try to set up with that first. It will eliminate problems with the wifi connection. As others have mentioned, it is critical the the bank clear its database of any previous user names associated with the email address you are using. Make sure the version of your internet browser is supported. [/QUOTE]