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Message: [QUOTE="RockyMTblue2, post: 2624751, member: 250"] I've had two Dell Bios updates on a new (December) Dell Laptop (Inspiron 5000) and both "finished" with the computer screen blank and the keyboard unresponsive. The second just happened. Anyone else experiencing this phenomenon? The power button is lit and the keyboard back lighting is working. Dell help will, with an hour and a half phone call etc get it back up and running, but I'm wondering if there is a defect that will plaque this machine forever? Any suggestions or similar experience? [/QUOTE]