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Message: [QUOTE="Chief00, post: 5176738, member: 11108"] Agree 100%, and to maximum the customer’s experience that needs to change, but thus far no signs that it will. The CRDA has no expertise of their own in managing a building - they hire management firms for various functions, hence increasing operating costs. They are a pass thru that siphons money out for themselves. Having customers spending halftime in the men’s room line has the opportunity cost of missing out on concession revenue but more importantly doesn’t build a positive customer experience. [/QUOTE]