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Message: [QUOTE="nelsonmuntz, post: 4377084, member: 833"] They will write business school cases for the next two decades about how badly the cable companies screwed up cord cutting. I bet the cable companies could have charged a 20% premium to cord cutting just because people are lazy and inertia will often win out, but the cable companies got stupid and belligerent and treated their customers as enemies, and as a result the cable industry is losing 4 to 6 million subscribers a year. When someone calls to discuss their cable bill, that is a seriously at risk customer. The cable companies have a lot of margin to work with, so doing nothing with those calls seems insane. [/QUOTE]