OT: Boneyard IT Department

[Chin Diesel]

I'd like to open up a service ticket with the Boneyard IT Service Desk.

My dilemma. I have a Dell Precision 7700 series laptop for work. I've had a few other ones over the years, but I got this specific computer back in December. My problem is the computer does not recognize an HDMI or Display port as an audio output option. So, when I hook my laptop up to a monitor or a projector, the only audio I have is my laptop speakers. My other Dell Precisions never had this issue. This happens whether I hook cables directly in to my laptop ports or if I connect it to the docking station and hook up the docking station to my laptop. We've tried multiple projectors or monitors and multiple cables.

The laptop does not see or present any other audio options other than my speakers or Bluetooth. Unfortunately my job has me go to customer sites, and some sites do not like Bluetooth or wifi, so I do need to directly connect.

My company's IT department has searched and reinstalled the NVIDIA drivers, audio drivers, and did a complete reimaging of this laptop. Still nothing. Other than turn it in and get a new computer (which is where I fear this is going), any suggestions from the IT types?? and duck fook.

 

[B1GEast]

Try this, check NVIDIA Control Panel (Not Just Windows Sound Settings)

The HDMI/DP audio is controlled by the NVIDIA HD Audio controller.

Right-click desktop NVIDIA Control Panel

Go to Set up digital audio under Display

Make sure the correct output (HDMI/DP) is selected for audio.

Or your laptop NVIDIA GPU, HDMI audio may actually come from Intel HD Audio depending on how the output routing is set. That’s dumb but real.

Open Device Manager

Look under Sound, video and game controllers

Do you see Intel Display Audio and NVIDIA High Definition Audio?

If one is missing, install or reinstall Intel chipset + Intel graphics drivers, not just
NVIDIA.

Manually Add Disabled Devices

Right-click the sound icon > Sounds > Playback tab
Right-click in the empty space > Show Disabled Devices


Sometimes HDMI audio will only show up as a disabled device—especially after a driver reinstall. If it's there, enable it.


Lastly,
BIOS/UEFI Settings

Dell BIOS sometimes has dumb defaults for audio passthrough.

Reboot and enter BIOS (usually F2 at boot).

Go to System Configuration > Audio

Ensure "Enable Audio", "Enable Internal Speaker", and "HDMI/DisplayPort Audio" (if present) are all checked.

Also check under Video > Switchable Graphics or Advanced > Integrated Peripherals—look for Hybrid/Discrete GPU modes that might affect HDMI audio.


If your system is set to NVIDIA-only or Hybrid, try toggling that setting and testing both ways (with full reboots in between).

If it works you can thank Chat GPT

 

[StllH8L8ner]

Have you tried re-booting?

That’s all I got…

 

[HuskyBoi]

As an IT nerd they did as much as they can do in this situation

 

[JMick]

Intel audio drivers suck. Just use the search bar and type "troubleshoot audio" and let the automatic repair tool do it's work.

I had a laptop that did this all the time and I just had to use the tool to reset the drivers all the time

 

[Fishy]

You're wasting time. Get a new computer. Let IT figure this one out before they pass it on.

What kind of Mickey Mouse operation do you guys have going on there where that's not the plan if plan A doesn't work?

 

[jibsey]

As long as we are on IT I have an internet question. Frontier upgraded my service in Florida from 50 to 500 after I told them it was slow. After connecting this EERE device they sent to the Arris modem I’m still getting 50 speed. Is this a scam to get people to upgrade?
Between internet, mobile phone and tv services it’s a full time job to navigate this garbage.

 

[JMick]

As long as we are on IT I have an internet question. Frontier upgraded my service in Florida from 50 to 500 after I told them it was slow. After connecting this EERE device they sent to the Arris modem I’m still getting 50 speed. Is this a scam to get people to upgrade?
Between internet, mobile phone and tv services it’s a full time job to navigate this garbage.

Did you use the new Ethernet cable?

Does the eero have an Ethernet out? If so try plugging a computer into it and doing a speed test. Also do a speed test on your phone or iPad/laptop in the same room as the router.

 

[uconnfan68]

You're wasting time. Get a new computer. Let IT figure this one out before they pass it on.

What kind of Mickey Mouse operation do you guys have going on there where that's not the plan if plan A doesn't work?

Chin works at Disney?

 

[StllH8L8ner]

As long as we are on IT I have an internet question. Frontier upgraded my service in Florida from 50 to 500 after I told them it was slow. After connecting this EERE device they sent to the Arris modem I’m still getting 50 speed. Is this a scam to get people to upgrade?
Between internet, mobile phone and tv services it’s a full time job to navigate this garbage.

Maybe the wireless router needs to be upgraded to handle the extra speed?

I’ve mentioned before that when I was living in CT, I upgraded my internet speed and the technician who came out when I was having issues one time mentioned getting a better wireless router bc the one they provide doesn’t necessarily handle the higher speeds (which I never knew). He suggested the Orbi Mesh which I still have today and I’ve never had an issue.

 

[Chin Diesel]

You're wasting time. Get a new computer. Let IT figure this one out before they pass it on.

What kind of Mickey Mouse operation do you guys have going on there where that's not the plan if plan A doesn't work?

Well, I do enjoy the lack of productivity while I'm working with tech support.

I have a Teams meeting at noon today with tech aupport. If they can't fix it today, I'll be requesting a new computer. Which is something I will hate since we now transfer files via the cloud rather than a cable between computers.
The cloud takes way longer to move files.

 

[jibsey]

Did you use the new Ethernet cable?

Does the eero have an Ethernet out? If so try plugging a computer into it and doing a speed test. Also do a speed test on your phone or iPad/laptop in the same room as the router.

The eero Ethernet cable goes into the arris router. There is another point of entry wall box from frontier which I think WiFi’s to the Arris and the eero? I have to call them but last time Intried it would only get me chat which was useless.

 

[JMick]

The eero Ethernet cable goes into the arris router. There is another point of entry wall box from frontier which I think WiFi’s to the Arris and the eero? I have to call them but last time Intried it would only get me chat which was useless.

Is it cable internet or fiber?

 

[imno1]

Try this

https://media.tenor.com/i3uvgLDN1GgAAAAM/office-space.gif

 

[jibsey]

Is it cable internet or fiber?

Fiber.

 

[NHUConnfan]

I'd like to open up a service ticket with the Boneyard IT Service Desk.

My dilemma. I have a Dell Precision 7700 series laptop for work. I've had a few other ones over the years, but I got this specific computer back in December. My problem is the computer does not recognize an HDMI or Display port as an audio output option. So, when I hook my laptop up to a monitor or a projector, the only audio I have is my laptop speakers. My other Dell Precisions never had this issue. This happens whether I hook cables directly in to my laptop ports or if I connect it to the docking station and hook up the docking station to my laptop. We've tried multiple projectors or monitors and multiple cables.

The laptop does not see or present any other audio options other than my speakers or Bluetooth. Unfortunately my job has me go to customer sites, and some sites do not like Bluetooth or wifi, so I do need to directly connect.

My company's IT department has searched and reinstalled the NVIDIA drivers, audio drivers, and did a complete reimaging of this laptop. Still nothing. Other than turn it in and get a new computer (which is where I fear this is going), any suggestions from the IT types?? and duck fook.

My last Dell had a busted webcam. Literally did everything to try to fix it. This definitely could be faulty hardware.

 

[Chin Diesel]

My last Dell had a busted webcam. Literally did everything to try to fix it. This definitely could be faulty hardware.

Funny enough my laptop doesn't have a camera. They're worried about spillage of proprietary ingo in stuff in the background when people turn on cameras.

 

[NHUConnfan]

Yeah, I was working at a video conferencing startup at the time hahaha. But the point I was trying to make is that Dell seems to be having issues with hardware quality, from my view.

 

[FairView]

Apple.
Problems solved.

 

[NJHusky]

Maybe the wireless router needs to be upgraded to handle the extra speed?

I’ve mentioned before that when I was living in CT, I upgraded my internet speed and the technician who came out when I was having issues one time mentioned getting a better wireless router bc the one they provide doesn’t necessarily handle the higher speeds (which I never knew). He suggested the Orbi Mesh which I still have today and I’ve never had an issue.

We had similar issue during Covid at our Vt cabin. Couldn’t zoom so was going to upgrade from cable to fiber. Tried a new modem/router first and all good ever since. Lol

 

[temery]

 

[Chin Diesel]

You're wasting time. Get a new computer. Let IT figure this one out before they pass it on.

What kind of Mickey Mouse operation do you guys have going on there where that's not the plan if plan A doesn't work?

So, last week I let my manager know the status, and he said to get with our unit's IT rep and get a new laptop. The next day he sent out an email saying our IT rep left and the new one starts Monday. So, Monday it is.

The full backstory is back in November my previous laptop was working fine but the battery was starting to die. So, I called IT asking if they could just ship me a new battery and I'd be good to go. They said my existing laptop was coming up on its third birthday and I was due for a tech refresh and a new laptop anyway, so they just shipped me a new laptop. It's been a pain in the ass ever since.

 

[LwrcasefaN]

So, last week I let my manager know the status, and he said to get with our unit's IT rep and get a new laptop. The next day he sent out an email saying our IT rep left and the new one starts Monday. So, Monday it is.

The full backstory is back in November my previous laptop was working fine but the battery was starting to die. So, I called IT asking if they could just ship me a new battery and I'd be good to go. They said my existing laptop was coming up on its third birthday and I was due for a tech refresh and a new laptop anyway, so they just shipped me a new laptop. It's been a pain in the ass ever since.

Tech refresh happens too often and is a huge waste. It’s just as bad as these phone upgrades. I have a lot of computers, MACs, Windows, Linux, Raspberry Pi, etc.. The ones I use the most were built in 2011 and 2014 (Imacs). I think I paid no more than $250 combined for them used. The newest is a 2 year old HP laptop that was work issued and it is THE WORST by far. The problem is manufacturer BLOAT and company spyware.