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Message: [QUOTE="storrsroars, post: 4028776, member: 2500"] It appears I may be an idiot after all... over the past few weeks, every time we'd run a med/large load in our 20-year old Kenmore washer, there would be puddles on the floor. A couple times we ran very small loads and didn't see anything, so after looking on YT for similar issues, I'd determined it was a seal problem requiring disassembly of pretty much the whole thing, a job I probably could've done over a couple days, but it just looked supremely annoying. Figuring the thing was already 20 years old, we decided to buy a new washer on Sunday. It was delivered today. The installers ran a cycle, but left before it was completed. And there was water on the floor. Thinking that might've been some leftover water from detaching the hoses, I mopped that up, then threw the mop head and a couple towels I used to soak up the water on a small load with small water level. I go to check... more water on the floor. I've yet to determine the issue, but given this is a brand new unit, I'm assuming it's a leak either in the water pipe coming in or the drain pipe. I will do a load tomorrow morning and watch everything I can see. If it's indeed my plumbing, which I should've checked all along, do I have any recourse for returning the new washer and getting my old one back? If not, do I have any recourse in demanding anything from the retailer as their installers did not stick around to see or identify the problem? I haven't bought a major appliance outside of a dishwasher since I moved here in 2002, so have no idea what SOP might be in a case like this. [/QUOTE]

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